terms | conditions | Policies

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⚠️ Important Notice:

We want to ensure that all our valued clients are well-informed about our company policy regarding sales and appointments. Whether you book online, over the phone, in person, or via email, please note that these terms and policies will apply, and we consider all sales as final. We are dedicated to providing the best service and products, and we appreciate your understanding as we clarify our policy.

By using our convenient online booking system and opting in to receive SMS messages, you acknowledge and willingly agree to adhere to our comprehensive terms and policies. These terms encompass refunds, sales, timeliness, rules, regulations, protocols, and procedures, all of which have been carefully crafted to provide a seamless experience.

To be crystal clear, our policy is that we do not offer any refunds or returns for products and services under any circumstances, without exceptions. All products and services sold on our website are final sales. Once an order or booking is placed, it signifies a final sale and agreement on your part. 

We do not accept returns, exchanges, or refunds under any circumstances. We are committed to maintaining the highest quality of service and products, and this policy allows us to continue to provide you with the exceptional care you deserve.  We urge you to review your order and/or booking carefully before completing your purchase.

Order Accuracy

If you receive a damaged or incorrect item, please contact us immediately at ron@cadayspa.com or 510-795-1804. We will address the issue promptly to ensure you receive the correct product in perfect condition.

Gift cards cannot be redeemed online at this time. If you have a digital gift card, physical gift card, or gift certificate, please call us at 510-795-1804 to validate and apply it toward your treatment. For third-party gift cards such as SpaWeek, SpaFinder, Groupon, or others, you must call and provide your gift card details over the phone before booking.   

We reserve the right to adjust, modify, add, remove, or alter services and pricing at our discretion without prior notice. 

💡Cancellation Policy:

A minimum 24-hour notice is required for all appointment cancellations. Failure to provide this notice will result in a fee based on the time and day of your scheduled visit. Cancellation on your part does not constitute any type of refund. We will work with you to reschedule your appointment which may result in a delay of your spa treatment depending on availability.

Furthermore, we kindly request your understanding on another aspect of our policy: "no call" or "no-show" appointments. If you miss an appointment without prior notice, it results in an automatic forfeiture of the scheduled service, including any financial investment made. This policy is in place to ensure that our therapists and staff can effectively manage their schedules and to honor our commitment to all our clients.

⏰ Timeliness Policy:

If you anticipate being 15 minutes late for your appointment, we kindly request that you inform us in advance. In such cases, we will need to reschedule your appointment, and a fee will be assessed based on the date and time of the original appointment. For weekend reschedules, the fees are greater due to the higher demand in appointments from our valued clients. If you are less than 15 minutes late, the remaining time will be allotted to your treatments accordingly.

We appreciate your continued trust in California Skin Care & Day Spa. We are here to serve you and ensure your experience with us is outstanding. If you have any questions or need further clarification on our policies, please do not hesitate to reach out during our regular business hours.

📧 Contact for Clarification & Privacy:

For any further clarification or to discuss any concerns, whether related to the above policies or any other non-related matters during your visit, please feel free to reach out to us at book@cadayspa.com. Rest assured, we deeply value your privacy, and as part of delivering our Services, we collect and use your personal information, including but not limited to your name, address, telephone number, date of birth, email address, billing/payment details, and candidate information (for job applicants). Your data is only used for essential purposes related to our Services and communication with you.

🔒 Privacy Policy, Trust Center, and Agreement to Terms:

Our Privacy Policy outlines how and why we use the collected personal information, and it also provides you with guidance on accessing, updating, or taking control of your data. To ensure transparency, we have created a Trust Center that offers answers to frequently asked questions, quick access to your Account Settings, instructions on exercising your rights, and definitions of key terms and concepts mentioned in the Privacy Policy. By using our online booking system and opting in to receive SMS messages, you also agree to adhere to all our terms and policies.

🌐 International Data Transfer and Data Security:

If you access our Services from a country different from our server location, your personal information may be transferred internationally. Such transfers will only occur when necessary for contractual performance, with your consent, or in compliance with appropriate standard contractual clauses. We follow industry-standard practices to securely store and protect the personal information we collect during transmission and once received.

🔎 Access, Update, and Deletion:

To access, view, update, delete, or port your personal information, or to modify your subscription preferences, please sign in to your Account and visit "Account Settings." Additional information and guidance for accessing, updating, or deleting data can be found in our Trust Center. However, please note that if your data is necessary for purchased Services or required for legitimate business purposes or legal/contractual record keeping, we may retain it accordingly.

📧 Contacting Us:

If you encounter any challenges accessing your Account Settings or our Trust Center, or if you have any questions about the security or retention of your personal information, you can contact us using the methods provided in the "Contact Us" link below in the footer.

⚠️SMS / E-mail Terms of Service:

By opting in to receive SMS or e-mail messages from California Skin Care & Day Spa, you acknowledge and agree, whether you opt in or not, to the following terms and conditions:

📱 Opt-In Consent:

By providing your mobile number or e-mail address and opting in, you consent to receive text messages and/or e-mails from California Skin Care & Day Spa for informational and promotional purposes. Message and data rates may apply.

🔄 Frequency:

You may receive occasional SMS and e-mail messages with updates, promotions, and important information related to California Skin Care & Day Spa's products, services, and events.

🚫 Opt-Out:

You can opt out of receiving SMS or e-mail messages at any time by replying with "STOP" to any message you receive from California Skin Care & Day Spa via text and "UNSUBSCRIBE" from any e-mail content. This will unsubscribe you from further SMS and e-mail communications.

🆘 Support:

For help or assistance regarding SMS messages, reply with "HELP" to any message from California Skin Care & Day Spa or contact our customer support at 510-795-1804 or ron@cadayspa.com.

🔐 Privacy:

Your privacy is important to us. We will not share your mobile number, e-mail address or any personal information with third parties without your explicit consent.

💌 Message Content:

Message content may include promotional offers, alerts, and information about our skin care services, massages, spa treatments, and special events. We strive to provide valuable and relevant content to enhance your experience with California Skin Care & Day Spa.

📬 Message Delivery:

We are not responsible for delayed or undelivered messages due to factors beyond our control, including but not limited to network issues, carrier restrictions, and technical glitches.

📝 Changes to Terms:

California Skin Care & Day Spa reserves the right to modify or update these SMS and e-mail Terms of Service at any time, without prior notice.

📶 Carriers Supported:

Our SMS messages are supported by major US mobile carriers. Please note that carrier-specific terms and conditions may apply.

🕑 Age Restrictions:

You must be 18 years of age or older to receive SMS messages from California Skin Care & Day Spa.

By opting in to receive SMS or e-mail messages, you acknowledge that you have read and agree to these terms. If you do not agree with these terms, please do not opt in to receive SMS or e-mail messages from California Skin Care & Day Spa.